Chir Chir 치르치르 (Chir Chir Fusion Chicken Factory) @ 313 Somerset (Food Review)

My elder girl’s boring weekly food menu looks like this:

  • Weekday Breakfast – hot milk (Enfagrow) at home before she boards school bus, and then a small bun on the bus. She also eats those Breadtalk/ Four Leaves bread for recess.
  • Weekday Lunch and Dinner  I order tingkat for my mum and her so she eats whatever is being delivered.
  • Saturday Breakfast before 930am Chinese Tuition – hot milk (Enfagrow) plus cake/ bread.
  • Saturday Lunch – my mum will cook porridge with fish/ pork for her. Not her favourite but my mum wants her to have some homecooked food.
  • Saturday Dinner – usually we head back to my MIL’s place for dinner for another good home cooked dinner.
  • Sunday Breakfast before church – hot milk (Enfagrow) plus some bee hoon that my mum buys from AMK Hawker Centre
  • Sunday Lunch after church – somewhere near church, either Chuen Chuen Chicken Rice, or Army Market (some rice item)
  • Sunday Dinner – Thomson Plaza Food Court (rice or noodles)

And every night before bed, she will drink a cup of warmed fresh milk. And in between meals, she will also ask for snacks eg string cheese, a cup of fresh milk, bread etc.

So whenever my hubby and I bring the elder girl out, she will try to request to eat at nicer places, because she rarely gets to eat good food on normal days.

Guess her love for good food and service comes from hubby and myself haha.

So last Monday when we brought her out for some personalized shopping without the baby sister, she was no different. We were at Somerset area since 1230pm on Monday which is the last day of our long weekend SG50 holiday. We went for a nice Japanese buffet lunch at Kiseki (Orchard Central 8th floor) which she enjoyed a lot coz she could eat endlessly and choose whatever she liked (she loves being able to choose and decide for herself!), then we went for some major shopping at H&M and Uniqlo – mainly getting clothes for her.

We were about to go home at 5pm when my girl said that she wanted to have dinner before we headed home. Hubby and I were not hungry at all, so it was quite tough to decide where to eat.

“I want to eat at a restaurant! No foodcourt!” my girl requested. We gave in, coz we could see that she didn’t wanna go back home that early.

Then at the lift lobby, we saw this very tantalising picture of Mac n Cheese. And so we went to that restaurant, called Chir Chir.

IMG_5868I was for it because it was a Korean food outlet (watching Korean variety/ drama too much). I did a quick Google search on this restaurant and realized that it was brought in by 5 friends in the insurance and finance sector. Okay, probably a franchise. Should be not bad, since there will be proper procedures from A to Z as all franchises do.

We ordered a Mac & Cheese for the girl first, as both hubby and I were still full from the buffet lunch.

It arrived pretty quickly and looking quite yummy.

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It doesn’t look like the one in the lift lobby poster though – there should be some flaky stuff on it. Oh well, never mind – the girl liked it and that was all it mattered.

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I tried it too – really super cheesy and rich. Cheese lovers will probably fall head over heels in love.

After the Mac & Cheese arrived, hubby and I decided to order their Chir Chir Mi Chir to share.

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Looks good isnt it? There’s fried chicken, pasta, and oven baked in mozzarella cheese. Note the time in the picture – 520pm. I took this picture right after we ordered.

 

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About 20 minutes after we ordered our Chir Chir Mi Chir i.e. 540pm as shown, water came. I was “Oh, so the procedure is, you get water only when your dish is about to arrive?”

So the Mac n Cheese which we ordered first isn’t considered a dish ah?

Shrugs.

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This was the bill. Not super cheap for a party of 3. The time stated on the bill was the time the Mac & Cheese was ordered.

After what seemed like an eternity, hubby finally lost patience and asked a staff when is our Chir Chir Mi Chir arriving. The staff replied that it would arrive soon.

We waited some more and then hubby asked again – the same staff immediately retorted with a “my manager is waiting for your dish over there now”.

Note, there was no sincere apology given.

After some more waiting, it came.

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We waited a total of 40 minutes for this ridiculous-looking dish.

  1. It did not look even remotely similar to the dish as pictured in the menu – was the pasta oven-baked together with the chicken with the mozzarella cheese (as it should be) or was the pasta cooked separately and then thrown on top of the oven-baked chicken??
  2. It was not even dinner time. It was not super crowded, it was not super busy. Did we really have to wait for 40 minutes? I asked that same staff in Mandarin (figured that she was a PRC after the halting English she spoke and we could not understand) when this dish came – how long do people usually wait for this dish? She said “at least 20 minutes”. Ok, So we waited double the time in a non-peak period. Where is the follow up? Why didn’t the staff inform us after 25 minutes “Oh we are very sorry for the delay, the kitchen is facing a crunch now and you may have to wait for another 15 minutes – is that okay with you?” No there wasn’t any of such follow up – hence we weren’t given a choice BUT TO WAIT. And in the end, we got a messy looking dish that I could have cooked up at home and tasted even better. Even hawker centre chicken rice looks better than this u know?
  3. Taste – the pasta was tasteless. I can do better pasta. Chicken – dry. Cheese sauce – watery and did nothing but to drench the deep fried chicken until they got so soggy.

Not even a sorry either. The staff obviously did not think she was in the wrong, she was defensive all the way and acted as though we were the ones making a fuss. The water came late also.

Where is the customer service? Are we supposed to wait forever for food? We paid for service as well. Is it really so difficult to inform us that our dish would be late?? You rather act busy with other tables and hope that we will just wait along and not make noise? Very immature leh. My 5 friends in insurance and finance sector who brought Chir Chir in, did you train your staff how to react to such situations?

We paid $50 for such a lousy experience – I rather just go hawker centre and just get 20 packets of chicken rice and give it to the poor.

 

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